Returns and Refunds Policy for Littlewode
Littlewode is a brand you know and can be trusted. Our Returns Policy is in addition to your statutory rights and outlines our commitment to you to ensure you are satisfied with your shopping experience either in store or online with us.
For online purchase returns:
What to do if you would like to return an item:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
(a) Please retain your receipt
In order to obtain a refund, exchange or to repair a product that you purchased from Littlewode, you must have a clear proof of purchase – typically a receipt or Tax Invoice.
Product is faulty?
Once proof of purchase has been established, if the product fault can safely and clearly be determined by our delivery team, we will offer you a refund, repair or exchange.
Where the product fault is difficult to determine by our delivery team, we will need to consult with our manufacturer or repair agent to determine the fault and resolution.
A timeline will be outlined to you to complete the process depending on the availability of required parts. Please be aware that most of our goods are sourced offshore and may require in excess of 60 days to source a replacement part or product.
Unfortunately, Littlewode cannot offer a refund or exchange where the product has sustained damage due to inappropriate use. If the product does not match its advertised description, we will provide you with either a refund or source a new (if available) or similar product purchased.
What if I change my mind?
Please choose carefully. The majority of Littlewode items cannot be resold for health or hygiene reasons once unwrapped or furniture orders have been placed to meet your specific order. Due to this reason we do not normally give refunds or offer exchanges or credits if you simply change your mind or make a wrong decision.
Littlewode may, in its absolute discretion offer you a refund, exchange or credit if you simply change your mind or make a wrong decision if:
you have clear proof of purchase, typically a receipt;
the product and packaging is in its original condition (including manuals and accessories);
the product has not been used or soiled; and
the product is not on the Product Exclusion List (please see below).
Product Exclusion List
The Products listed below are excluded from ‘change of mind’ returns unless they meet the conditions set out above AND the packaging is unopened and/or the tags are still attached:
bed sheets (bed linen);
Pillows, pillow cases, pillow protectors;
bed protectors (mattress protectors);
self-assembly furniture if part or fully assembled;
items which have been installed using our installation service;
beds, mattresses that have been slept on and dining table, chair, sofas, cabinets etc that have been used.
Cancelling an order:
A cancellation fee of 25% is applicable on the total price. You may not incur a cancellation fee if the goods are delivered damaged or if Littlewode is not entitled to charge a cancellation fee under any relevant legislation. It is your responsibility to inform the store of purchase if any change of address or contact details.
Littlewode may request your personal information during the refund or exchange process, what do we do with the information?
If a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt (if possible) minus any delivery charges and/or cancellation charges
If you have any comments or questions regarding the Products and services featured on the Site please email firstname.lastname@example.org or contact us at 64599677.